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March 5–6, 2020  |  Nashille, TN
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The Utility Client Conference brings together J.D. Power clients, comprising electric, natural gas and water utilities

This jam-packed, two-day conference features keynote speakers, presentations by both J.D.  Power experts and clients, and numerous networking opportunities!

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Meet and learn from Utility thought leaders.

The goal of the Utility Client Conference goes beyond J.D. Power’s Voice of the Customer research to provide attendees with valuable insights, including:
  • Best practices employed by leading utilities
  • Best practices from other industries
  • Presentations from most-improved utilities
  • Research on research
  • Customer analytics
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Thursday, March 5

  • Breakfast 
  • General sessions
  • Lunch 
  • General sessions
  • Evening Reception

Friday, March 6

  • Breakfast
  • General sessions
  • Event concludes
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"With this conference, you provide examples of best practices that we can choose to adopt and be a better utility provider. Thank you!"
—2019 Utility Client Conference Attendee
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Registration Information

What is the registration fee for the Utility Client Conference?

Registration is complimentary for invited guests.

My promo code isn't working. What do I do?

Ensure you are selecting the correct attendee type. If it is still not working, please contact us at

Does the registration fee include airfare, transportation and hotel accommodations?

All costs for airfare, ground or airport transfers, and hotel accommodations are the responsibility of the attendee.

Are meals included with my registration?

Yes, beginning with breakfast on Thursday through breakfast on Friday.

Where can I find the conference agenda?

The overall conference agenda can be found on the event website.

Where will the general session be held?

The general session will take place in Vista Ballrooms B&D at the Hutton Hotel.

What is the cancellation policy?

Please submit any cancellation requests via email to

What is the substitution policy?

Registrations, including those made onsite, may be transferred to another colleague from the same company. Please notify J.D. Power via, so we can amend our records. Substitutions outside of the same company will not be granted. Substitutions are not approved until you receive written confirmation from the J.D. Power Events Team.

Please include the following information:

  • Full names of both the original registrant and substitute registrant
  • Original registrant’s confirmation number
  • Please note: Cancellation and/or transferring of any travel and/or hotel reservations are the sole responsibility of the registrant.

What if I lose my badge onsite?

Please visit the registration desk to receive a replacement.

Hotel & Travel

Please visit the registration desk to receive a replacement.

Yes, J.D. Power has a negotiated room rate of $249.00 plus all applicable state and local taxes. To take advantage of our discounted rates, please click here to book your room.

The discounted hotel blocks will fill quickly, so book your room early. Room rates are based upon availability and special rates expire on Tuesday, February 18, 2020.

May I call the hotel directly to book my room?

Yes, please call the central reservation office at 1-615-340-9333 and identify yourself as a member of the Utility Client Conference 2020 event.

May I email the hotel directly to book my room?

Yes, please email the reservation department at Please be sure to identify yourself as a member of the Utility Client Conference 2020 event.

When is the last day I can reserve a room at the J.D. Power discounted rate?

Tuesday, February 18, 2020 is the last date to reserve your room at our negotiated rate with the Hutton Hotel. However, be sure to book early, because discounted rates are limited! click here to book your room now.

What is the closest airport?

Nashville International Airport (BNA) is the main commercial airport for Nashville, Tennessee. It is located roughly 9 miles from the Hutton Hotel.

How do I get from the airport to my hotel?

There are many different transportation options in Nashville, including taxis, car rental and private car services.

Other Conference Details

How should I dress?

Business casual attire is appropriate during the conference. Plan to bring a jacket for the cool evening temperatures.

What kind of weather should I anticipate?

The average temperatures in Nashville, TN are mild in March, where we can expect a low of 40°F to a high of 62°F. Please note that the meetings will be held indoors, so plan accordingly.

Is anyone allowed to attend the 2019 Utility Client Conference?

No, the Utility Client Conference is by invitation only.

Will Wi-Fi be available?

Yes, Wi-Fi will be available throughout the conference, in and around the hotel and meeting rooms.

I have specific questions that are not addressed here. Who can help me?

For further questions, please email