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April 20 – 22, 2020 · Universal Loews Royal Pacific Resort · Orlando, FL

The new destination for travel industry insights.

Register Now
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Learn from customer experience leaders inside and outside the industry

Everyone wants a good travel experience. At emPOWER Airport Summit, you’ll discover new and upcoming best practices, current trends, highlights from industry leaders, plus take a VIP airport tour.

Learn more
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Why Attend?

Explore and learn


Traveler satisfaction on the way to and in the airport, and on the journey homeward


Optimizing arrival and departure journey


Availability and user experience satisfaction in cutting-edge tech offerings


Strategy for existing facilities, future design and maintenance

Who Attends?

  • Aviation and Airport Directors
  • Customer Service/CX Professionals
  • Marketing and Public Affairs Professionals
  • Operations and Technology Professionals
  • Terminal Development and Improvement
  • Facilities and Concessions Professionals
  • Airport Partners
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What to Expect

  • Informative sessions and VIP Airport Tour

    Hear from top CX execs and take a VIP behind the scenes tour of Orlando International Airport

    Meet and mingle with key players in the travel and hospitality industry.
  • Q&A

    Ask the key questions on your mind to get further insights from our presenters. 
  • mingle and unwind

    Our welcome reception and networking breaks give you a great, relaxed atmosphere to mingle with your peers.

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Pricing Information

What is the registration fee for emPOWER Airport Summit?

Industry Attendee Rate: $495.00

I have a promo code; how can I register?

Enter your promotion code on registration page and select your attendee type.

My promo code isn't working. What do I do?

Ensure you are selecting the correct attendee type. If that is still not working, please contact us at

How can I pay for emPOWER Airport Summit?


  • All registration fees for emPOWER Airport Summit 2020 are in U.S. dollars.
  • Conference registration fees will be accepted with a valid credit card: American Express, MasterCard, or Visa only.
  • You may choose to pay with the same credit card for the multiple registration fees or use individual credit cards for each transaction.


Registration Information

Does the registration fee include airfare, transportation and hotel accommodations?

No, your Airport Summit registration does not include these. All costs for airfare, ground or airport transfers, and hotel accommodations are the responsibility of the attendee.

Are meals included with my registration?

Yes, beginning with the welcome reception on Monday night through lunch on Wednesday excluding dinners.

Where can I find the conference agenda?

The overall conference agenda can be found on the event website. 

Where will general session be held?

General session will take place in Philippine Sea of the conference center.

What is the cancellation policy?

Cancellation requests must be submitted via email to The refund policy is as follows:

  • On or before March 9, 2020: Full refund, less a $75.00 handling fee
  • March 20, 2020 or later: No refund (no shows are ineligible for a registration fee refund)


What is the substitution policy?

Substitutions, including those made on-site, may be transferred to another colleague from the same company at no additional charge. Please notify J.D. Power via, so we can amend our appropriate records. Substitutions outside the same company as original registration will not be granted. Substitutions are not confirmed until you receive written confirmation from the J.D. Power Events Team.

Please include the following information:

  • Full names of both the original registrant and substitute registrant
  • Original registrant’s confirmation number
  • Please note: Cancellation and/or transferring of any travel and/or hotel reservations are at the exclusive responsibility of the registrant.


I have completed my registration. When and where can I pick up my badge?


  • You can pick up your badge at Registration, located in the Pre-Function West space of the conference center.
  • You will be required to show a government-issued photo ID, such as a driver’s license or passport.
  • emPOWER Airport Summit badges will not be mailed.


What if I lose my badge onsite?

Please visit the registration desk to receive a replacement.

Hotel & Travel

Is there a discount room rate at the Loews Royal Pacific Resort?

Yes, J.D. Power has a negotiated room rate of $279.00 plus all applicable state and local taxes. To take advantage of our discounted rates, please click here to book your room.

The discounted hotel blocks will fill quickly, so book your room early. Room rates are based upon availability and special rates expire on Monday, March 30, 2020.

May I call the hotel directly to book my room?

Yes, please call the central reservation office at 1-833-243-4728 and identify yourself as members of the J.D. Power event.

When is the last day I can reserve a room at the J.D. Power discounted rate?

Monday, March 30, 2020 is the last date to reserve your room at our negotiated rate with the Loews Royal Pacific Resort. Be sure to book early to reserve your room! Click here to book your room now.

What is the closest airport?

Orlando International Airport (MCO) is the is the main commercial airport servicing Orlando, Florida. It is located roughly 17 miles from the Loews Royal Pacific Resort.

How do I get from the airport to my hotel?

There are many different transportation options in Orlando, including taxis, car rental and private car services.

Other Conference Details

How should I dress?

During the conference, business casual attire is appropriate. Plan to bring a jacket for the cool evening temperatures.

What kind of weather should I anticipate?

The average temperatures in Orlando, FL are mild in April, where we can expect a low of 63°F to a high of 84°F. Please note that the meetings will be held indoors, so please plan accordingly.

Is anyone allowed to attend emPOWER Airport Summit?

emPOWER Airport Summit is open to all airport and related industry executives looking to overcome operational challenges and learn from cross-industry customer experience best practices.

I have specific questions that are not addressed here. Who can help me?

For further questions, please email